Terms & Conditions
Please read the policies below before booking your dog's appointment.
Deposits
New clients must pay a one-time £15 deposit to secure bookings, which is only confirmed after payment.
Missed Appointments
We require at least 48 hours' notice for cancellations. Shorter notice results in forfeiture of the deposit. No-shows incur charges for the full cost of the groom, and rebooking requires invoice payment. Arrivals more than 15 minutes late may result in cancellation and full groom charges.
Matted / Neglected Coats
We decline to de-mat severely neglected coats. Minor matting is addressed with dematting tools, brushing, or clipping, assessed at £5 additional. Established matts require shaving, incurring an extra £15 fee. Owners must sign a de-matting consent form. The health and condition of a dog's coat and skin are the responsibility of the owner.
Dog Behaviour
Owners must disclose aggressive tendencies beforehand. Pricing depends on normal behaviour. If safety concerns prevent completion per animal welfare standards, the full groom charge applies regardless.
Vaccinations, Fleas and Worms
Clients confirm their dogs are current on treatments and vaccinations. Dogs with fleas incur an additional £40 charge.
Anal Glands and Ear Cleaning
Anal gland treatment is a veterinary practice only and is excluded. Ear cleaning covers minor debris removal in healthy ears only.
Feedback
Clients should provide feedback to Jen Wheildon within 24 hours, preferably in person or by phone. Adjustments must be requested before leaving, as returning dogs post-grooming complicates corrections.
Services Offered
- Bathing and conditioning
- Blow dry
- Nail trimming
- Ear cleaning
- Styling / haircut
- Groomer's health check